Returns & Exchanges

Due to the perishable nature of our wines, we are unable to accept returns on any food or alcohol products once they have been delivered. If your shipment is damaged or incorrect, please contact our guest services team within 15 days of receipt for a replacement or store credit.

1

Inspect Your Order

Carefully examine your wine bottles upon delivery for any signs of breakage, leakage, or incorrect labeling.

2

Document Issues

Take clear photographs of the damaged product and the shipping packaging to help us process your claim quickly.

3

Contact Guest Services

Email our support team with your order number and the documentation of the damage to request a resolution.

4

Receive Resolution

Once your claim is approved, we will arrange for a replacement shipment or issue a credit to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing